Important - Please Read
Perfume Oil Direct LLC
Call or Text: (772) 266-2971
Business Hours: Monday to Friday 8.30am to 4.30pm EST (excluding holidays)
Our normal turnaround time is 1 to 2 business days. However, we are experiencing a high order volume so orders are expected to ship in 3 to 5 business days. We appreciate your patience.
More questions answered on our FAQ Blog
If you send your payment through "eCheck", please bear in mind this takes 3 to 5 business days to clear. Your order will not ship until the eCheck payment clears.
CREDIT/DEBIT CARD PAYMENTS & ORDER ADDITIONS
is taken from the card instantly and automatically as the order is
placed. If you do not have sufficient funds in the account, the order
will not go through. If the billing address entered does not match what
the bank has on file for your card, this may also cause the card to
decline. For added security, our system does not show us the full card
number or allow us to charge additional funds. If you would like to make
additions to an order after it has been placed, you will need to
provide us with the payment information again. There is a minimum charge of $10.00 to make additions to your order.
Please note we always attempt to get your order processed in a timely
manner, so we may not be able to accommodate every request.
and FedEx are unable to deliver to PO Boxes or APO/FPO Addresses. If you
choose UPS Ground with a PO Box provided as the shipping address, we
may change the shipping method to UPS SurePost which is delivered by
only other exception are overseas customers using freight forwarders in
Florida (and potentially other states). There are now some freight
forwarders with exempt Florida addresses so shop around and check with
freight forwarders to see if they have this facility. By using a
freight forwarder with an exempt Florida address, the automatic sales
tax calculation system will recognize the address and sales tax will not
be collected at checkout because your order is going to an approved
freight forwarder for ultimate delivery outside the United States.
note that you must be the legal card holder of the credit/debit card
you use, and we will only ship to the address your bank has on file for
you for that card. Orders will not be shipped until we can verify this
information. Most International cards do not participate in the Address
Verification System which is our primary means of verifying that we are
shipping to the cardholder. If your card does not provide address
verification, we may need to obtain verification through a form that we
will email to you. It is usually better to use PayPal with a Confirmed
shipping address to avoid paperwork and delays.
SHIPPING TO THE UNITED KINGDOM
As of January 1st 2021, we now must have a minimum order that exceeds £135 GBP (approximately $190.00 USD). This is due to new VAT Laws. Orders under £135 GBP are taxed in a new way. We would be required to register to collect and remit VAT on behalf of the UK. Unfortunately, this would increase our administration costs too much so the only solution is to require a minimum order for the UK. Orders over £135 GBP are still taxed in the old way at the boarder.
Perfume Oil Direct does not offer refunds or cancellations on orders that have been completed, shipped or delivered. If your order has not been processed or completed, we can cancel the order and issue a refund. If an order has been completed a 20% restocking fee may apply as everything is made to order.
To ensure the quality of our product, we cannot accept returns on fragrances, lotions, shower gels, body butters, body sprays, raw shea butter and any product that is considered an open-able cosmetic. This is normal industry practice as well as Florida Health Law. Since the products are custom made to order, they can only be returned with prior approval. We encourage you to take advantage of our free sample policy to satisfy yourself of the high quality of these oils before purchasing larger quantities. This is to ensure that you will like our versions of the fragrances before purchasing a larger amount. We do not offer refunds in the event that you do not like our version of a fragrance so please test a sample first to ensure it suits your needs/preferences.
Returns of other products (such as displays, aroma lamps, empty bottles and other non-cosmetic items) can only be made with prior approval - Call customer service at 772 617 4589 or email [email protected] for a Return Authorization Number (RAN#). If we can accept your return, you will receive a RAN# which must be written or typed prominently on the address label - any return without a RAN# will be refused. Customer will be responsible for return shipping costs.
Unless we have made an error on your order, a re-stocking fee of 20% will apply - this helps cover labor costs when preparing and shipping your order and inspecting and putting the items back into stock. Re-stocking fee also applies to order cancellations if made after order has been filled.
Please contact [email protected] with any questions.
We encourage all of our customers to try samples first to make sure you like our version of the fragrance.
STOCK OUTS/BACK ORDERS
In the unlikely event that we are out of stock of a product, if it does not effect a large portion of your order, a notice will be put on your invoice and the missing item will be refunded (for Debit/Credit Card/PayPal purchases) or credited to your account (for COD, Money Order or money transfer). If the item(s) make up a large portion of your order, we will contact you to either select an alternate item or see if you want to hold the order or refund the item.
Please be sure to check your email or voicemail so your order is not delayed.Thank you for reading and understanding this Policy Page and if you have any questions, please be sure to contact us. We will respond to your email within 24 business hours.
THANK YOU FOR YOUR BUSINESS!