Important - Please Read
Perfume Oil Direct LLC
Call or Text: (772) 266-2971
Business Hours: Monday to Friday 8.30am to 4.30pm EST (excluding holidays)
If you send your payment through "eCheck", please bear in mind this takes 3 to 5 business days to clear. Your order will not ship until the eCheck payment clears.
CREDIT/DEBIT CARD PAYMENTS & ORDER ADDITIONS
Payment is taken from the card instantly and automatically as the order is placed. If you do not have sufficient funds in the account, the order will not go through. If the billing address entered does not match what the bank has on file for your card, this may also cause the card to decline. For added security, our system does not show us the full card number or allow us to charge additional funds. If you would like to make additions to an order after it has been placed, you will need to provide us with the payment information again. There is a minimum charge of $10.00 to make additions to your order. Please note we always attempt to get your order processed in a timely manner, so we may not be able to accommodate every request.
The only other exception are overseas customers using freight forwarders in Florida. There are now some freight forwarders with exempt Florida addresses so shop around and check with freight forwarders to see if they have this facility. By using a freight forwarder with an exempt Florida address, the automatic sales tax calculation system will recognize the address and sales tax will not be collected at checkout because your order is going to an approved freight forwarder for ultimate delivery outside the United States.
Currently, we are not required to collect sales taxes for orders shipped outside the State of Florida, however laws are changing which may require us to collect for other States in the future. This page will be updated if and when we are required to collect sales taxes from other States and will indicate which additional States require us to collect sales taxes..
We encourage all of our customers to try samples first to make sure you like our version of the fragrance.
STOCK OUTS/BACK ORDERS
In the unlikely event that we are out of stock of a product, if it does not effect a large portion of your order, a notice will be put on your invoice and the missing item will be refunded (for Debit/Credit Card/PayPal purchases) or credited to your account (for COD, Money Order or money transfer). If the item(s) make up a large portion of your order, we will contact you to either select an alternate item or see if you want to hold the order or refund the item.
Please be sure to check your email or voicemail so your order is not delayed.
Thank you for reading and understanding this Policy Page and if you have any questions, please be sure to contact us. We will respond to your email within 24 business hours.